Privacy Policy

Information We Collect

We gather information that enables us to deliver, personalise, and continually improve the services we offer. This falls into two broad categories: information you provide directly and data we collect automatically during your visit.

Personal Data

When you create an account, make a deposit, or contact our support team, we may collect details such as your full name, date of birth, residential address, email address, telephone number and payment information. We also obtain identity and verification data required to meet our legal and regulatory obligations, including anti-money laundering and responsible gambling requirements.

Technical and Usage Data

Our systems automatically record certain technical details whenever you visit our site. This includes your IP address, browser type and version, device operating system, pages viewed, time spent on each page, and referral sources. We use this information to understand player behaviour, maintain site security, and enhance overall performance.

How We Use Your Information

We process personal data only for legitimate purposes connected with the operation of our gaming platform. These purposes include creating and managing your account, processing deposits and withdrawals, providing customer support, verifying your identity, and complying with licensing conditions.

We may also use the information to analyse trends, carry out research to improve our games and user experience, and, where you have given consent, to send you personalised communications about new promotions, bonuses and game releases. You retain full control over marketing preferences and can update them at any time through your account settings.

Sharing and Disclosure

We do not sell your personal data to third parties. However, we may share information with carefully selected partners who help us deliver our services. These include payment processors, identity verification agencies, hosting providers, analytics partners and professional advisers bound by strict confidentiality obligations.

Disclosure may also occur where required by law, court order, or regulatory authority, or to protect the rights, property, or safety of Kaasino Casino, our players, or the public. In the event of a business restructure or acquisition, customer data may be transferred as part of the overall assets, subject to the same protections outlined in this policy.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to ensure essential functions work correctly, to remember your preferences, and to provide a smoother, more personalised experience. Some cookies are strictly necessary for the site to operate, while others help us understand how visitors interact with our content.

You can manage your cookie preferences through your browser settings or our cookie consent tool. Please note that disabling certain categories of cookies may limit the functionality available to you.

Data Security

We take the protection of your personal data seriously and employ industry-standard technical and organisational measures. These include encryption of sensitive information, secure servers, regular security audits, and strict access controls. While no system can guarantee absolute security, we continuously review and update our safeguards to address emerging threats.

Your Rights

You have several rights regarding the personal data we hold about you. These include the right to access a copy of your data, to request correction of any inaccuracies, and, in certain circumstances, to ask for erasure or restriction of processing. You may also object to processing based on legitimate interests or withdraw any consent previously given.

To exercise these rights, simply contact our customer support team. We will respond to all valid requests within the timeframes required by law and will advise you if any additional information is needed to verify your identity before proceeding.

International Data Transfers

Some of our service providers are located outside the UK. When we transfer personal data to countries that do not offer the same level of protection as UK law, we ensure appropriate safeguards are in place through approved contractual clauses or other legally recognised mechanisms.

Retention of Data

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy or to meet legal and regulatory obligations. Once data is no longer required, it is securely deleted or anonymised.

Changes to This Privacy Policy

We may revise this policy from time to time to reflect changes in legislation, our services, or industry best practices. The updated version will be posted on this page with a revised effective date. We encourage you to review the Privacy Policy periodically so you remain informed about how we protect your information.

Contact Us

If you have any questions, comments or concerns about this Privacy Policy or the way we handle your personal data, please contact our support team via live chat or by emailing our dedicated privacy address. We aim to resolve all enquiries promptly and transparently.